Microsoft 365 Support

Yes. We work with businesses at every stage — from those with no in-house IT resource at all to those with an existing IT manager who needs specialist support or strategic input. We fit around your team rather than replacing it, and we can take on as much or as little as makes sense for your situation.

The first step is a conversation. We'll talk through where your IT is now, what's working, and where the gaps are. From there we can recommend the right level of support and build a service plan that fits your business. No hard sell — just a clear picture of what working with us would look like.

We work to defined SLAs based on priority level, so you always know what to expect. Response times and resolution targets are agreed at the start of your contract and tracked through our ticketing system. Most day-to-day issues are resolved on the same day — and your team can check the status of any open ticket at any point.

Managed IT support covers everything your business needs to stay operational and secure — from a responsive helpdesk and ticket-based support through to cyber security, Microsoft 365 management, connectivity, cloud infrastructure, business continuity planning, and IT strategy. WN1 manages all of it as a single, trusted partner, so you have one team and one point of contact rather than multiple suppliers.

We work across a broad range of sectors, including manufacturing, professional services, education, healthcare, property, and facilities management. With 26 years in the field, we've built up experience handling the IT and network challenges that come up in complex, multi-site, and compliance-driven environments.