Tenant Support & Service Desk
Support and a responsive service desk for your tenants, including VoIP, so the landlord is no longer the first line of IT and connectivity support in the building.
Tenants come to us, not to you
When tenants have a connectivity or phone problem, they need someone accountable to call. WN1 Technology provides a responsive service desk for tenants across multi-let buildings, including support for VoIP telephony, so issues are logged, tracked and resolved by people who manage these environments every day.
This keeps you out of the middle. Rather than fielding IT and internet questions yourself, you can point tenants to a single, accountable point of contact, with the reassurance that comes from working with a partner that has supported organisations across the North West for more than 26 years.
Somewhere for tenants to actually call
Tenants get a responsive service desk to report connectivity and phone issues to directly, rather than the landlord becoming the first line of support by default.
Business telephony, supported properly
We support VoIP telephony as part of the tenant service, so call issues are logged and resolved by people who manage these systems every day.
Issues logged, tracked and followed through
Every issue raised is logged and tracked, so tenants get visibility on progress and nothing reported gets lost or forgotten.
Kept in the loop without being in the middle
You stay informed on what's being reported and resolved across the building, without needing to field the day to day questions yourself.
Trusted by businesses
Langtree Property Partners
Langtree Property Partners is a successful Warrington-based commercial property management company, specialising in investment, development and management of its 140-site, 600-unit UK portfolio. WN1 Technology has been its trusted technology partner for over 10 years.
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Frequently asked questions
What is tenant support and service desk?
Tenant support is a responsive service desk for the businesses occupying a multi-let building, covering connectivity and VoIP matters. Tenants log issues with us directly through a ticket-based process, so they get prompt help while the landlord is kept out of the middle of technical problems.
How does this keep the landlord out of the middle?
Tenants raise issues with our service desk rather than approaching the landlord, who is rarely placed to resolve technical faults. We handle the request end to end, so the landlord provides a quality building service without becoming the first port of call for IT and connectivity problems.
What kinds of issues does the tenant desk handle?
The desk handles connectivity and VoIP matters for tenants within the building, from access and call issues to faults on the shared service. Requests are logged as tickets and worked against agreed service levels, so tenants have a clear, accountable route for support.
Do tenants get their own point of contact?
Yes. Tenants contact our service desk directly for the building's connectivity and telephony services. Having one accountable team means issues are picked up and tracked properly, rather than tenants chasing the landlord or an unfamiliar third party each time something goes wrong.
Ready to talk?
Whether you need IT support, managed internet, or specialist network services, we're here to help.