Sterling Properties

Background

Sterling Properties is exploring SharePoint as a clearer, more consistent way to communicate with tenants.

Proposed outcomes

• Central tenant information hub — A potential single location for tenant notices, guidance and relevant updates.
• Clearer communications — A structured approach to publishing and maintaining tenant-facing information.
• Accessible information — Content can be organised so tenants can locate the information intended for them.
• Consistent publishing process — The platform can support defined ownership and approval of tenant communications.
• Future ready foundation — The solution can be extended as tenant communication requirements develop.

The Challenge

Sterling Properties identified an opportunity to improve how it communicates with tenants. Information such as notices, guidance and updates can be difficult for tenants to locate when it is distributed across individual messages or separate channels.

The intended requirement is a clear, accessible and manageable way to share relevant information with tenants, while retaining appropriate ownership and control over published content.

The Solution

WN1 Technology would work with Sterling Properties to map the tenant communication journey, identify the information tenants need most often and agree how content should be managed. From this review, SharePoint can be configured around the business's practical requirements.

The proposed solution would provide an organised tenant-facing information space, with clear navigation, agreed content ownership and a straightforward publishing process. The final scope should confirm the information types, access model and any tenant-facing workflow requirements.

This approach is intended to give Sterling Properties a flexible foundation for clearer tenant communication.